About Our Services
How long will it take to get my order?
Delivery Time= Processing Time + Shipping Time(varies depending on location)
For some popular styles,the estimated processing time is 2-3 working days,while some made to orders may take up to 4-6 working days. Once the order is ready, it will immediately be shipped to your destination. Shipping time is about 6 to 10 working days.For more information, please check Shipping & Delivery.
I still haven’t received my package. Where is it？
The estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. If your estimated delivery date has passed and you haven’t received your order, please contact us without hesitation.
My shipping address is incorrect,what should I do?
If you need to modify your order, please contact us in time by email wearartfelicity@outlook.com as soon as possible bofore shipment. we will modify the delivery address of your order before shipping.
Please note that we are unable to amend the delivery address for an order once it has been dispatched. You will need to contact the courier directly to do this.
Can I cancel my order?
If your order has not been shipped out, you can email us at wearartfelicity@outlook.com to cancel it. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or email us to return it for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by third-party logistics.
About Return and refunds policy
We are happy to accept returns within 15 days of your order.
Simply email us at wearartfelicity@outlook.com with your order number and we will be happy to assist you in processing your return.
Please note that your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If I receive a wrong/damaged/defective item, what should I do?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What items can’t be returned?
Personalized items with “photo”, such as necklaces and bracelets, are non-refundable.
Will I Have to Pay Duties/customs Fees?
Please note we are not responsible for paying any duties/customs fees at time of delivery.Please check with your local customs office to find out what fees need to be paid.